What if I am late for pick-up/drop-off?

We recognise that things happen, that is life! Where these things impact you sharing on Zoom just remember that communication is key! The most important part is making sure that all parties are aware.

So, one of the things that we have implemented within Zoom is the 'waiting room', which is a 15 minute period whereby our members give one another the benefit of the doubt. We've put this in place because we know all of our members at some point might need a little leeway. Once the 'waiting room' period is over the waiting member can then decide how they wish to proceed.

If you're a vehicle owner / manager who is going to be late to the pickup point, firstly communicate this to the renter, as they might be happy to wait for you. If you're later than 15 minutes you may need to arrange either dropping the vehicle with them at their convenience, or the renter can cancel the booking and will receive a full refund. You would be charged in accordance with our late fees policy.

If you are delayed meeting with the renter for drop off, please make sure you communicate with them so they can plan ahead. If the renter is unable to wait for your return you must confirm where they are to leave the vehicle, making sure the location you give them is safe. in addition the renter will take images of the vehicle as part of the sharing completion process. Remember please always communicate!

Remember you can find the other members contact information within the specific notification on your dashboard by clicking the 'details' button.

Remember, if you have any questions then you just need to contact us and we'll help you (membersupport@zoom-ev.com).