What is the breakdown cover and who provides it?

When you share an electric vehicle on Zoom the price that you pay includes breakdown / recovery in the event it's needed (which we hope it isn't!). This cover is nationwide so wherever you are, you know that you're covered! This breakdown service is provided by Trinity Lane Insurance Company.

In the event that you breakdown please contact the 24hr Breakdown Control Centre on 01245 210 758 or 0330 123 1149.

If you have speech or hearing difficulties you can use the SMS test messaging service on 07860 057893.

Please also make sure that you contact the Zoom Member Support Team at membersupport@zoom-ev.com and we'll contact you.

To review the full breakdown and recovery terms and conditions you can find them in Appendix B of Zoom's Terms and Conditions.